It Was All My Fault
Last week I wrote about the demise of my Canon Powershot camera and my Canon scanner. The culprit I blamed was by Belkin USB hub. It somehow delivered too much electricity and fried my two little friends.
Since this happened right after I moved my computer into the new workstation, I felt it was probably more than a coincidence it happened. I investigated. I looked on the internet for my Belkin hub and it was supposed to have a power supply delivering 5 volts. In fact, it was hooked up to a power supply delivering 9 volts. I plugged my modem power supply into my USB hub and my hub adapter into my modem. Somehow, the modem worked fine, but the extra 4 volts was enough to close the book on my camera and scanner.
On one hand, I was glad to know what really happened. On the other hand, I felt stupid. In my defense, there is no identifying info on the power adapters to pair them to their device. Regardless, I hooked them up wrong and made the magic smoke rise.
My next task is to call Canon and tell them what happened. Even though the devices were out of warranty, they were very nice and were apologizing to me for the problem. I would not be right for me to receive free repairs since it was my own negligence, which caused the problem. Now, if they want to be gracious after hearing my admission, I am not one to look a gift horse in the mouth.
You may remember the story about my son and the poker chips. He ordered a $10 roll of poker chips, but received a nice case with ten times the number of chips he ordered and two decks of cards all valued at $100. I called the company to tell them about the mix up and they told us to keep the item as a reward for our honesty.
The last task is to fess up to Belkin. I wrote them an email requesting an RMA # for the hub. I told them about how it fried my stuff. I did receive the RMA # and here is the letter I sent along with my fried hub.
Dear Sirs,
My original message via email explained how two peripherals connected to this hub were fried. My camera was ruined one evening and my scanner bit the dust the next morning.
Since I sent that message I discovered the cause of the problem and it was my fault. I had moved my computer and in the process of reconnecting everything, I interchanged the power supply of my modem and my hub. The result was, the hub was connected to a power supply of 9 V instead of the 5 V it was supposed to have.
The power supply enclosed is not the power supply hooked up to the hub at the time of the incidents.
I do not expect you to replace this since it was my own fault, however, if it can be repaired at a lesser cost than a new one, that would be nice.
Sincerely,
John Strain
OK, I feel better. Confession is good for the soul. I will let you know what happens with all of this, but I have a good feeling. I believe my honesty will be rewarded. I can rest assured that I did the right thing. No matter what happens I am already satisfied.
Do you believe honesty is the best policy?
Until the next time
John Strain